Terms & Conditions
The rules that govern your use of CertTulen Academy services, programmes, and platforms.
Last updated · April 2026
Introduction
These Terms and Conditions ("Terms") govern your access to and use of the services, training programmes, certifications, websites, and digital platforms (collectively, the "Services") provided by CertTulen Academy (SSM Registration No. 202503317226), a business registered in Malaysia ("CertTulen", "we", "us", or "our"). By accessing our Services, enrolling in any programme, or completing a purchase, you agree to be bound by these Terms.
Services Offered
CertTulen is a Microsoft Training Services Partner (TSP) delivering instructor-led and self-paced training in Microsoft technologies including (but not limited to) Microsoft Fabric, Power BI, Azure, and related certification preparation programmes such as DP-600, DP-700, and PL-300. Our programmes are deliverable under HRD Corp Claimable (SBL-Khas) funding schemes through our licensed provider partnership where applicable.
Enrolment & Payment
All course fees are quoted in Malaysian Ringgit (MYR) unless otherwise stated. Payment must be received in full prior to course commencement unless an alternative arrangement (including HRD Corp claim processing or corporate invoicing) has been confirmed in writing. We accept online payments through licensed payment gateways operating under Bank Negara Malaysia oversight.
Refunds & Cancellations
Cancellation requests received in writing more than seven (7) calendar days before the scheduled course start date are eligible for a full refund less any non-recoverable third-party fees (such as payment processing charges). Requests received within seven (7) days of commencement are non-refundable but may, at our discretion, be transferred to a future cohort within twelve (12) months. No refund is available once a course has commenced or once digital materials, certification vouchers, or lab access credentials have been issued.
Intellectual Property
All courseware, slide decks, lab guides, recordings, assessments, and supporting materials remain the intellectual property of CertTulen or its licensors (including Microsoft Corporation where applicable). You are granted a personal, non-transferable, non-exclusive licence to use these materials solely for your own learning. Reproduction, redistribution, resale, public posting, or use for competing training delivery is strictly prohibited.
Participant Conduct
Participants are expected to engage respectfully with trainers, fellow learners, and CertTulen staff. We reserve the right to remove any participant from a programme without refund for conduct that is disruptive, harassing, discriminatory, or otherwise harmful to the learning environment.
Certification & Outcomes
CertTulen prepares candidates for industry certifications but does not guarantee certification outcomes, examination results, or employment placement. Microsoft certification examinations are administered independently by Pearson VUE and are governed by their own terms.
Limitation of Liability
To the maximum extent permitted by Malaysian law, CertTulen's total liability to you arising from or in connection with the Services shall not exceed the amount actually paid by you for the specific programme giving rise to the claim. We shall not be liable for any indirect, incidental, consequential, or punitive damages.
Force Majeure
CertTulen shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, pandemics, governmental restrictions, infrastructure failures, or third-party platform outages.
Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.
Changes to These Terms
We may update these Terms from time to time. The revised version will be posted on this page with an updated "Last updated" date. Continued use of our Services after any changes constitutes acceptance of the revised Terms.
Contact
For any questions regarding these Terms, please contact us at hello@certtulen.com.
By using CertTulen Academy services, you acknowledge that you have read and agreed to these Terms.