Transform Your Everyday Business Processes with Agents
Project-basedThe step past prompting. Build agents that own a task end to end, hand off cleanly to a human when they should, and get published to a real team.
Program Fee
1-on-1 doubt clearing · WhatsApp group · Post-training Q&A
Request Syllabus / Call BackProgram Overview
A prompt gives you an answer. An agent does the job. This programme is about the difference. You learn where agents genuinely add value — repeating, rule-bound, high-volume work — and where they must never go, which is anywhere judgement or irreversible consequence lives. You then scope, ground, instruct and test an agent for a task in your own work, deliberately keeping it narrow, because broad agents fail. The build module takes it further: triggers, handoffs back to a human, reaching your real systems, what the agent does when it does not know, and how to monitor it without watching it. You publish it, set its permissions, and measure what it saved. Delivered by a Microsoft Certified Trainer using Microsoft Official Courseware.
What You'll Learn
- Explain the difference between an assistant and an agent, and why it changes what you can automate
- Identify the tasks an agent should own, and the tasks it must never touch
- Scope an agent narrowly enough to actually work
- Ground an agent on the knowledge it needs, and nothing more
- Design triggers and clean handoffs back to a human
- Handle the case where the agent does not know the answer
- Publish an agent, set its permissions, and monitor it in production
- Measure volume handled, time returned and escalation rate
Who Can Join
- •Process and operations executives
- •Business analysts and team leads
- •IT executives automating routine work
- •Anyone who has hit the ceiling of what prompting can do
PREREQUISITES
• Familiarity with Microsoft 365
• No coding required
Curriculum
→ Assistant versus agent
→ Where agents add value
→ Where they do not
→ The agent landscape in Microsoft 365
→ Lab 0
Total: 7h across 4 modules
Tools & Technologies
Projects Included
- ▹ Lab 0 — Three tasks in your own work that an agent should own
- ▹ Lab M01 — A scoped, tested agent
- ▹ Lab M02 — An end-to-end automated process with a human handoff
- ▹ Lab M03 — The agent published, permissioned, and its impact measured
Official Certifications
Assessment is continuous and practical: 4 Applied Learning Labs (60%) and an end-of-course practical assessment (40%). Passing mark 80%, plus completion of all 4 labs and full attendance. The CertTulen Course Completion Certificate is awarded on meeting that standard.
Questions? Contact us for a free counseling session.
Have questions about this course?
Send us your details — we'll respond within 24 hours.