Dynamics 365 Customer Experience Analyst Associate MB-280

Program Overview

This course teaches analysts to configure and manage customer experience solutions using Microsoft Dynamics 365. Participants learn to configure Dynamics 365 Sales, manage customer data, and set up the customer engagement model. The programme covers Customer Insights, unifying and segmenting data, and building customer journeys and marketing activities. It extends into analytics, personalisation, and Copilot-assisted capabilities so that customer experience programmes deliver measurable value. It suits analysts and consultants implementing customer experience solutions, and is delivered through instructor-led presentation, guided demonstrations, and hands-on labs.