Dynamics 365 Contact Center AI Engineer Associate (AB-250)
Microsoft Certified - 4-Day - BetaA course that prepares consultants to implement and optimise AI-driven sales solutions in Dynamics 365, from configuring Sales and Copilot capabilities and grounding them in customer data through to enabling insights, automation, and responsible AI adoption across the sales lifecycle.
Program Fee
Offer ends: 8/31/2026
1-on-1 doubt clearing, WhatsApp support group, lab environment access
Request Syllabus / Call BackProgram Overview
A hands-on, 4-day programme covering the full AB-250 exam objective domain. Delivered by a Microsoft Certified Trainer with guided labs throughout, mapped directly to Microsoft Official Courseware.
What You'll Learn
- Configure Dynamics 365 Contact Center AI capabilities
- Implement voice, chat and AI-assisted agent workflows
- Integrate AI agents into contact center channels
- Configure analytics and quality monitoring
- Govern and secure AI-assisted contact center solutions
Who Can Join
- •Contact Center Engineers
- •D365 Customer Service Developers
- •AI Solution Engineers
PREREQUISITES
• Foundational familiarity with the subject area (equivalent to the relevant Fundamentals-level course)
• Basic hands-on comfort with the relevant Microsoft tools
Curriculum
→ Configure Dynamics 365 Contact Center AI capabilities
→ Implement voice, chat and AI-assisted agent workflows
Total: 28h 30m across 3 modules
Tools & Technologies
Projects Included
- ▹ Lab [M01]: Configure Dynamics 365 Contact Center AI...
- ▹ Lab [M02]: Integrate AI agents into contact center...
- ▹ Lab [M03]: Govern and secure AI-assisted contact center..
Official Certifications
Prepares participants for the Microsoft AB-250 certification examination. Issued by Microsoft upon a passing score of 700 out of 1,000. A CertTulen Academy Certificate of Completion is also awarded.
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