Dynamics 365 Sales AI Consultant Associate (AB-210)
Microsoft Certified - 4-Day - BetaA course that prepares consultants to implement and optimise AI-driven sales solutions in Dynamics 365, from configuring Sales and Copilot capabilities and grounding them in customer data through to enabling insights, automation, and responsible AI adoption across the sales lifecycle.
Program Fee
1-on-1 doubt clearing, WhatsApp support group, lab environment access
Request Syllabus / Call BackProgram Overview
This course prepares functional consultants to design, configure, and optimise AI-powered sales solutions using Microsoft Dynamics 365 Sales and Copilot. Participants learn how Dynamics 365 Sales supports the end-to-end sales process, how to configure core sales functionality, and how to enable Copilot and AI capabilities that assist sellers. The programme covers grounding AI features in customer and organisational data, configuring insights and automation, and tailoring the seller experience to business requirements. It extends into security, data quality, responsible AI, and adoption, along with monitoring and continuous improvement, so that AI-driven sales solutions deliver measurable value. It suits functional consultants and Dynamics 365 professionals implementing AI capabilities in sales, and is delivered through instructor-led presentation, guided demonstrations, and hands-on labs.
What You'll Learn
- Configure AI-assisted selling features in Dynamics 365 Sales
- Implement Copilot for Sales workflows
- Configure sales insights and forecasting with AI
- Integrate Sales AI with Customer Insights
- Govern and monitor AI-assisted sales processes
Who Can Join
- •D365 Sales Consultants
- •CRM Functional Consultants
- •Sales Operations Analysts
PREREQUISITES
• Foundational familiarity with the subject area (equivalent to the relevant Fundamentals-level course)
• Basic hands-on comfort with the relevant Microsoft tools
Curriculum
→ Configure AI-assisted selling features in Dynamics 365 Sales
→ Implement Copilot for Sales workflows
Total: 28h 30m across 3 modules
Tools & Technologies
Projects Included
- ▹ Lab [M01]: Configure AI-assisted selling features in Dynamics...
- ▹ Lab [M02]: Configure sales insights and forecasting
- ▹ Lab [M03]: Govern and monitor AI-assisted sales processes
Official Certifications
Prepares participants for the Microsoft AB-210 certification examination. Issued by Microsoft upon a passing score of 700 out of 1,000. A CertTulen Academy Certificate of Completion is also awarded.
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